In short: returns are handled by the retailer you bought from. If you bought at a distance as a consumer, the law usually gives you 14 days to withdraw without giving a reason.
1. Who handles returns
Wholesta is not the seller. A return or withdrawal is made to the retailer whose offer you accepted, under that retailer's terms and the law described below.
2. The 14-day right of withdrawal
If you buy as a consumer at a distance, for example online, by email or by phone, the Law of Obligations Act and EU consumer law give you the right to withdraw from the purchase within 14 days without giving a reason.
- When the 14 days start. On the day you, or someone you named other than the carrier, receive the goods. If one order arrives in several deliveries, on the day the last item arrives.
- How to withdraw. Send the retailer a clear statement that you are withdrawing, within the 14 days. An email is enough. The retailer may provide a withdrawal form, but you are not required to use it.
- Sending the goods back. Return them without undue delay, and no later than 14 days after telling the retailer you are withdrawing.
- Your refund. The retailer must refund what you paid, including the cost of standard delivery, within 14 days of receiving your withdrawal notice. The retailer may hold the refund until the goods are back or you have shown proof that you sent them.
- Return costs. You pay the direct cost of returning the goods unless the retailer has agreed to bear it. For furniture too bulky for ordinary post, the retailer should tell you the cost before you buy.
3. Looking after the goods
You may unpack and inspect the furniture as you could in a shop. If you use it beyond what is needed to check its nature, characteristics and functioning, the retailer may reduce the refund by the value the goods have lost.
4. When there is no right of withdrawal
- Made-to-order furniture. Goods made to your specifications or clearly personalised, such as a desk cut to your measurements, cannot be returned under the 14-day right.
- Purchases in a shop. The 14-day right applies to distance and off-premises purchases. For furniture bought in person in a shop, returns depend on the retailer's own policy.
Check an offer for these points before you accept it.
5. Faulty goods
If the furniture is defective, different rules apply and the time limits are longer. See Guarantee Terms.
6. Cancelling a brief
You can cancel a brief you sent to Wholesta at any time before you accept an offer. Write to and we will stop working on it. You are never obliged to accept an offer we send you.
7. If something goes wrong
If a retailer refuses a return you believe you are entitled to, see the Complaints page.