In short: you buy the furniture from the retailer, so the retailer is the one who answers for defects. Wholesta does not sell the furniture and gives no guarantee of its own on it.
1. Who is responsible
When you accept an offer sourced by Wholesta, your sales contract is with the retailer who made the offer. Claims about faulty or non-conforming goods go to that retailer.
2. Your rights under the law
If you buy as a consumer from a retailer in Estonia, the Law of Obligations Act gives you these rights. They apply whatever the retailer's own terms say.
- Two years. The retailer is liable for a lack of conformity that becomes apparent within two years of the day the goods were delivered to you.
- First year. A defect that appears within one year of delivery is presumed to have existed at delivery, unless the retailer proves otherwise or that presumption does not fit the nature of the goods or the defect.
- Tell the retailer in time. Notify the retailer within two months of discovering the defect.
- Repair or replacement. You can first ask for the goods to be repaired or replaced, free of charge and within a reasonable time.
- Price reduction or refund. If repair or replacement is impossible, fails, or is not done within a reasonable time, you can ask for a price reduction or withdraw from the contract and get your money back.
These rights do not cover normal wear and tear, damage you caused yourself, or damage from assembly or use contrary to the instructions.
3. Commercial guarantees
A retailer or manufacturer may give a commercial guarantee on top of your legal rights, for example a longer period for a chair mechanism or a desk frame. Its length and conditions are set out in the guarantee document that comes with the goods. A commercial guarantee adds to your legal rights and never replaces or reduces them.
4. How to make a claim
- Contact the retailer you bought from, in writing if you can.
- Describe the defect and say when you noticed it. Photos help.
- Attach proof of purchase, such as the invoice or order confirmation.
- Say what you are asking for: repair, replacement, a price reduction or a refund.
5. Where Wholesta comes in
The guarantee information in an offer comes from the retailer who made it. If you bought through an offer we sourced and are unsure whom to contact, write to .
If the retailer does not resolve your claim, see the Complaints page for where to turn next.